Help / Support
How do I order from Dresdner Essenz?
Ordering, even without registration
Registering or shopping in the online shop is very easy and hardly differs from other shops. To be able to order the desired items, you can either log in to DRESDNER ESSENZ in advance via the "Registration" field and only then select your desired items, or you can dispense with the creation of login data and order directly by entering your invoice and delivery address. At the top of the DRESDNER ESSENZ page you will find the shop navigation with the corresponding categories. Appropriate filters make it easier for you to find your desired product. Once you have found your desired item, you can specify the number of items using the "Quantity" field. By default, one unit is always suggested as the quantity. Click on the "Add item to shopping basket" button to add your item to your personal shopping basket. At this point you can determine the further process. You can continue with your purchase or go directly to your personal shopping basket via the "Checkout" button for further order processing.
My shopping basket
In your personal shopping basket, you now have the option of changing the number of items you have selected or removing items. For example, if you want to remove an item, simply enter "0" as the desired quantity and click on the "Update shopping basket" button. If you want to change the quantity from e.g. 2 to 3, replace the 2 in the "Quantity" field with a 3 and update the shopping basket. If you have a DRESDNER ESSENZ voucher, you can activate your voucher by entering the code in the "Voucher code" field and pressing the "Redeem voucher" button. Once your shopping list is complete, click on the "Proceed to checkout" button to enter your billing and delivery details.
My billing and delivery addresses
All fields marked with an asterisk (*) are mandatory and must be entered correctly. If your billing address differs from the delivery address, you can enter the delivery address separately. Once you have completed the input fields, please correct them briefly to ensure that they are correct. If everything is correct, you can continue with the order processing and navigate to the payment options in the DRESDNER ESSENZ online shop via the "Select payment method" button.
Payment options
The following payment methods are available to you:
- Bank transfer
- Instant bank transfer
- Paypal
- Credit card
- Amazon Pay
Once you have decided on a payment option, you will be taken to the overview of your entire order. Here you can check your selection and details again and change them if necessary. If your details are correct, confirm your purchase by clicking on "Finalise order".
I have ordered, what happens next?
Depending on the payment method you have chosen, you will be taken to the payment page after completing the order or you will receive further information on how to make the payment. You will then receive an order confirmation and an invoice from us. Your goods will be dispatched immediately after receipt of payment.
Contact & Help
Are you having difficulties finding your way around the new website, do you still have open orders from the old shop system or do you have general questions about the process? Simply send an e-mail with your customer or order number to shop@dresdner-essenz.com